Refund policy

Loved by Lilli Second hand collection 

Because of the nature of second-hand products, each item is unique and may show minor signs of wear. Any noticeable flaws will be clearly described or shown in the product photos.

Please review all product descriptions and images carefully before placing your order.

Returns of Loved by Lilli Collection 

At this time, we do not accept returns on second-hand items.

All sales are considered final sale.

Exchanges of Loved by Lilli Collection 

We currently do not offer exchanges due to the limited and unique nature of second-hand inventory.

Damaged or Incorrect Items

If you receive an item that is damaged beyond what was described or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item
  • A description of the issue

We will review the issue and work with you to resolve it.

Contact

If you have any questions before purchasing, please feel free to contact us.

Email: info@looksbylilli.com